Something's gone wrong on the trip

Checked against ABTA's code on 7 October 2026

Tell the trip leader right now. Rooms, missed inclusions and lost bookings can only be fixed while you're there. Afterwards, email us with the order number and what happened.

Do this

  1. On the trip: the trip leader. They have the hostel manager, the coach company and our office on speed dial.
  2. After: email contact@unilifeuk.com. Order number, trip, what happened, when, who you told, what you'd like done. Photos help.
  3. If we can't agree: ABTA's dispute scheme at abta.com. We're member Y6715.
Email us

Sources: ABTA. Rules belong to the governments and airlines that set them and they change; their page is the final word.

Still not sure? Email contact@unilifeuk.com with your trip name.All questions