Complaints

For any complaints, please get in touch at contact@unilifeuk.com. We will do our best to resolve your complaint. If you had any issues during a trip, we would recommend getting in touch with the designated trip leader. Please note that if an issue is not raised at the time that a complaint occurs, it becomes more difficult to remedy later down the line. Our trip leaders will do their best to ensure you have a smooth, fun and safe trip.

We are a Member of ABTA, membership number ABTA Y6715. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.” 

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