For any complaints, please get in touch at We will do our best to resolve your complaint. If you have any issues during a trip, we would recommend talking with the designated trip leader first. If this can’t be resolved, please contact us via email, providing as much detail as possible about your issue.  Please note that if an issue is not raised at the time that a complaint occurs, it becomes more difficult to remedy later down the line.

We are a Member of ABTA, membership number ABTA Y6715. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on You can also access the European Commission Online Dispute (ODR) Resolution platform at This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. 

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